Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. Yatra, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Yatra offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Yatra 72 hours prior to the time of departure; else, the order is liable to be cancelled. Yatra charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Yatra.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Yatra.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice. In case of dispute with any party, Yatra.com's decision will be binding and final. When you register with Yatra.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline or embassy for all visa requirements.

Passport details are mandatory for e - ticket issuance to Europe, USA and Canada.A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines: KLM Kuwait Airways Air France Saudi Arabian Airlines American Airlines Continental Airlines Delta Airlines United Airlines Kenya Airways China Southern Airlines China Eastern Airlines Aeroflot Egypt Air Biman Bangladesh Airlines Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket. In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a Yatra representative will contact you for your passport details. Please keep the following details handy: Passport Details: Passport Number Issuing Country Date of Birth (DD/MMM/YY) Gender Expiry date of Passport (DD/MMM/YY) Last name/ Surname of traveller First name/ Given name of traveller Middle name of traveller (if any)

This Master User Agreement constitutes a binding contract between you, the User, and Yatra Online Limited. with regard to the use of various services that are provided by Yatra Online Limited. 1.1 Yatra Online Limited (“Yatra”), a company incorporated under the laws of India, with its principal office at Gulf Adiba, 4th Floor, Plot No. 272, Phase II, Sector 20, Gurugram - 122008, provides various travel related services through its Website (www.yatra.com), retail outlets, mobile-cellular technology as well as through its call-center. Precious 1.2 Yatra shall provide you (“User”) travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, bus and car rentals across cities and rural areas throughout India (“Service/s or Yatra Services”). These Services may be availed by the User in India at any time during the year as is offered by various third party vendors like airlines, hotels, etc.("Service Providers"). 1.3 This Master User Agreement(“Agreement”)is applicable to all Yatra Services. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms and conditions of service(“TOS”) for each such Service, which may be updated or modified by Yatra from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. Further, while availing the services from Yatra, the User agrees to be bound by the terms and conditions of the respective group entities/affiliates of Yatra including Yatra USA LLC, Yatra For Business Private Limited and TSI Yatra Private Limited who are providing the services to the User. In case of any conflict between the TOS hereof and those on the website/micro website of the respective entities, the TOS of the respective entities shall prevail. 1.4 Yatra Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Yatra Services. 1.5 Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or house rules. 1.6 Yatra at its sole discretion reserves the right not to accept any order placed by the User through the Website without assigning any reason thereof. Any contract to provide any service by Yatra is not complete until full money towards the service is received from the User and accepted by Yatra.